Archive for the ‘Support’ Category

Twinity connectivity issues

Dear Twinizens,

We know that some of you are currently experiencing problems connecting to Twinity. We wanted to let you know that we are working on this issue, and hope to have some improvements in our next update. We’ll keep you posted. In the mean time, please continue to send us your feedback on these issues, and any information you can to help us with this.

Thanks,

jeremy

Twinity is back online, and a new license agreement

Apologies for the longer-than-expected downtime with yesterday’s release. We encountered a few hiccups along the way. Twinity is now back online and should be running normally.

Also, with the latest release, we’ve incorporated support for Ogg video. As a result of this, you’ll get a new license agreement that will explain the terms of Ogg. As you can read, Ogg is open-source and there are no fees associated with its inclusion in Twinity, or your use of Twinity.

Please contact support if you have any issues after the update.

[Support] Twinity on Apple Mac OS

Dear Twinizens, and prospective Twinizens,

We have received feedback from several members interested in a Mac OS version of Twinity, or knowing what support for Mac is available. Unfortunately, at the moment, Twinity is not supported on the Mac platform.

On the bright side, Twinity has been tested under Boot Camp on MacBook, MacBook Pro and MacBook Air and has worked without any particular issues. This configuration is not officially supported, but should work. Twinity has not been tested under Parallels, as DirectX support in Parallels is still experimental.

We are keeping a list of people interested in a Mac version of Twinity, and we are looking into ways to bring Twinity to the Mac and provide official support for Twinity on the Mac. We will notify those interested if we find a solution.

Thanks,

The Twinity support team

[Support] SpeedTree issues resolved

We had a few reports over the weekend that after our last round of invitations, people who downloaded the latest Twinity client got errors about SpeedTree when they first launched Twinity. We have reproduced this and fixed the problem. You can either click No, and go through the automatic updates, or simply download the latest client from www.twinity.com.

[Job] Partner support

We have an open job to help support our partners in 3D modeling and scripting. Please contact me if you’re interested!

[Support] Twinity update done - new login and privacy settings, release notes sent

Dear Twinizens,

Related to the updated naming system, we have a few things to tell you about how to log in to Twinity now:

  1. You need you use your email address instead of your username. You’ll see that in the login form both on www.twinity.com and in the Twinity client.
  2. You need to log in once on www.twinity.com and set your privacy settings. As soon as you log in on www.twinity.com, you will be automatically taken to a form to set privacy for your name display, your birth date display and your online status display.

Additionally, I have sent release notes to the Twinity-beta mailing list with information about what is included in this update.

Thanks!

- jeremy

[Operations] Twinity update postponed until Friday, April 25

Dear Twinizens,

Please be informed that the Twinity update scheduled for today has been postponed until tomorrow, Friday, April 25. The update is scheduled for 2 PM - 4 PM (1400-1600), but an exact time will be announced tomorrow morning.

Apologies for the confusion, and if you’re joining us tonight, please remember to click No to the error message.

Thanks,

jeremy

[Operations] After the patch, check here for more info

There are going to be 1-2 important pieces of information posted here after the patch. Please check back in.

[Support] SpeedTree error message

Dear Twinizens,

If you receive an error message like “Cannot authorize SpeedTree. Enter debugger? Cancel will exit the program.”, please click No, and Twinity will start. This problem will be resolved with our Twinity update tomorrow.

[Support] Update and patch problems April 16-20

Dear Twinizens,

We received some reports from Twinity members over the last few days of problems with patches and updates downloading.  You may see one of the following errors when starting Twinity:

  • Error downloading the patch! Try later or report a problem to support
  • The defs and/or entities.xml on the client and server are not identical
  • The file d3dx9_33.dll is missing

If you do, the easiest solution is to download the latest Twinity client from www.twinity.com. The first two issues have been resolved on the server-side, and the third error message should no longer occur with the latest client installed.

 
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